Frequently Asked Questions

Everything you need to know about shopping with Points South Shop.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Currently, Points South Shop ships exclusively to addresses within the United States and Canada. We hope to expand our shipping zones in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. If you receive a defective item, please reach out to us immediately so we can facilitate a replacement or repair.